The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.
OATH’s Clerk’s Office seeks to hire 2 Community Coordinators to work in the Penalty Processing Unit. The PPU Clerks will work under direct supervision with some latitude for independent judgment to assist with the inquiries from the public that come to the Clerk’s Office by phone or email, including following up by contacting members of the public directly. May perform routine office tasks such as typing records in various databases and filling in spreadsheets and charts in different Microsoft applications as well as data collection support for PPU staff.
Specific duties will include, but are not limited to:
Evaluate and triage matters on a case by case basis so as to ensure the smooth operation of the Penalty Processing Unit.
Respond to public inquiries and requests via telephone, e/mail, and in person.
Communicate with other agencies to ensure uninterrupted day to day operations.
Provide assistance with research to resolve questions from community members about the penalties associated with their summonses.
Assist in recording payments for penalties imposed on summonses.
Work with members of the public who apply for credits or refunds to determine the validity of their requests and fulfill them if applicable.
Enter and update data in automated databases.
Receive, open, sort, distribute, and file various records.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Excellent writing, interpersonal, communication, customer service and presentation skills.
Ability to work independently and within groups.
Knowledge of foreign language(s).
Strong computer skills including experience with Word, Access, Outlook and Excel.
History of volunteerism, such as service in the AmeriCorps or Peace Corps is viewed favorably.
For City employees, please go to Employee Self Service (ESS), click on Recruiting Activities > Careers, and search for the Job ID listed.
For all other applicants, please go to www.nyc.gov/jobs/search and search for the Job ID listed.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.