Why Mayo Clinic Mayo Clinic Ambulance Service Emergency Communications provides 24-hour dispatching for Basic Life Support, Advanced Life Support and Critical Care transportation. The center handles about 400 service calls a day. They work primarily with medical professionals, emergency first responders, fire departments, law enforcement and others who arrange patient transports. The Emergency Medial Dispatchers facilitate transports by air or ground ambulance. In many communities served, Emergency Communications deploys the medical response for 911 calls and provides instructions to the caller on what to do until the ambulance arrives. Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary. Position description Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates communication, via radio or phone, from ambulance services transporting patients to Mayo Clinic Hospital. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center. Qualifications High school diploma/GED. One year of customer service, call center or dispatching experience. Additional qualifications EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills. License or certification Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire. Exemption status Non-exempt Compensation Detail $25.36 – $38.04 / hour Benefits eligible Yes Schedule Full Time Hours / Pay period 72 Schedule details Dependent upon openings at the time of offer. Shifts are 12 hours. Day, Night and rotation shifts typically available. Weekend schedule Typically every other weekend. International Assignment No Site description Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life. Recruiter Tammy Pfeifer EOE As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.