JPMorgan Chase Bank, N.A.


As a Transactions Supervisor, you will be responsible for managing day to day operations of your section which includes direct management of 12-15 staff members.

The areas of focus for the Transactions Supervisor are as follows:

Assign work and set workflow priorities, track the units’ performance and monitor daily volume and service levels.
Constant focus on customer service and all process flows that lead to delivering best in class service. Hold every employee on their team accountable for results including compliance to all pertinent regulatory policy.
Monitor adherence to all prescribed metrics of performance which include but are not limited to cycle times, productivity goals, and customer satisfaction.
Provide employees honest and clear feedback regarding strengths, opportunities and areas for development. Ensure employees are provided with the appropriate tools to successfully execute their responsibilities. Provide regular coaching and guidance for employees so they can improve their performance. Actively plan for the development of all employees that will strengthen current and future capabilities and enable them to contribute fully. Value continuous learning by fostering a climate for the learning and development of self and others.
Demonstrate the ability to build alignment and commitment within and across functions to achieve common goals.
Adhere to overtime requirements when necessary as the timely processing of requests is critical to the SLA targets.
Demonstrate the ability to act in a decisive, urgent and committed way to achieve results.
Participate in various projects and feedback sessions to positively impact file flow, policies and procedures, system enhancements, etc.
Have end to end Process Knowledge and emerge as the SME for the process.
Ensure that all audit trails as required by the function are verified and stored appropriately.

Qualifications: Preferred Job Skills/Requirements:

High School diploma
Strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style based on the audience.
Excellent written and verbal communication skills.
Strong analytical skills
Ability to make sound decisions independently and find creative solutions to complex issues
Must be able to meet deadlines and multi-task
Ability to manage high volume processes with stringent time constraints
Proven ability to lead, coach, and mentor at all position levels. Ability to consistently maintain high performance levels especially in stressful situations.
Excellent organizational skills.
Ability to move carts loaded with files, lift boxes of files and climb
Ability to lift up to 50 lbs preferred
This position will be working onsite and not remote.

Knowledge and Experience:

2+ years Mortgage Banking experience; prior supervisory experience preferred.
Strong PC skills, including Microsoft Office Suite.
Strong working knowledge Chase Servicing / Production systems is preferred
Strong knowledge of mortgage documents required

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans

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